Help And Faqs
How do I make a purchase?
Please click on the 'How To Shop' tab for a step by step guide to the order process.
How do I pay?
All orders placed with us are to be paid for prior to the goods being delivered. Payments by credit/debit card are processed via WorldPay secure payment processing, as are any subsequent refunds. Click Health & Beauty does not offer credit terms.
Credit/Debit cards (MasterCard, Mastercard Debit, Visa, Visa Debit, Visa Electron, Maestro & JCB): If you choose to order and purchase online, your payment is made securely at the time you order via our website. Once you have placed your order you will be taken to the WorldPay secure server to enter your card details and complete the purchase transaction. You should then receive an email from us to confirm your order request (please check to ensure that all the details are correct) and another from WorldPay to confirm your intent to pay by card. Please note that our order confirmation email is not acceptance of your order, neither is the WorldPay email. No contact for the sale of any item will exist between you and Click Health & Beauty until we accept your order by dispatching the product to you.
Do your prices include VAT?
All prices are in pounds sterling and will include any applicable Value Added Tax (VAT). The price you pay for the product(s) will be the price shown on our web site at the same time of ordering.
How do I know if the item I want is in stock?
The online store is regually updated with the latest stock figures from our warehouse. If and item is out of stock this will be highlighted on the catalogue and the order
How much is delivery? And when can I expect my order?
UK Delivery - A standard carriage charge of £2.95 (UK Orders) will be applied to all online orders below £35. Any order over £35 will be carriage paid. All orders are processed and despatched Monday to Friday. The approximate delivery time upon receipt of order; for UK mainland is 2 working days and outside of UK mainland will be 3-5 working days (excluding public holidays).
Delivery Outside Of The UK - Delivery charges outside of the UK depend on size and weight. Please email email@example.com with your enquiry (product and quantity).
My order hasn't arrived?
Goods will be sent to the delivery address stated in the order confirmation. If you have still not received your order after this time please contact the Click Health & Beauty Customer Care Team, Tel: +44 (0) 2380 460 600 (9am –5pm Monday to Friday) or Email firstname.lastname@example.org.
How will my order be despatched?
Depending on the size or value of your order, delivery will either be sent via the DX Group Secure Service (larger orders, over 750g in weight, including packaging) or by Royal Mail 1st Class (smaller orders, below 750g in weight, including packaging). All carriage paid orders (over £35) will be sent via the DX Group Secure Service. Please note that any order sent via the DX Group Secure Service will require a signature on delivery.
What happens if I'm out when you try to deliver?
If you are out when we try to deliver, a card will be left with instructions on how to arrange re-delivery. Please note that any parcels returned to the DX Group Depot will only be held for a maximum of 5 working days. Should you not arrange re-delivery of your parcel within this period it will be returned to us and re-sent, for which you will incur an additional standard carriage charge (£2.95 for UK).
What's your returns policy?
We strongly believe in the quality of our products! So if you're not 100% satisfied with your purchase, simply return the goods within 28 days of the purchase date for a FULL REFUND or EXCHANGE of the price you paid for the products, excluding any delivery charge. For Philips products, please see our 'Philips Returns Policy' here.
All items must be returned to us in the original packaging. All returns are subject to inspection (usually within 72 hours of receipt), once approved we will then process your refund. *We offer FREE RETURN SHIPPING (UK only orders) via the DX Group or prepaid Royal Mail postal service (depending on the size of the return). Please contact Customer Care who will arrange collection via the DX Group (larger products) or send you a Prepaid envelope (smaller products) so that you can return the purchase to us. Please note if you choose to return the item(s) to us without using our Free Returns service you will be charged for postage and we cannot refund this charge.