UK Delivery (FREE DELIVERY On All Orders Over £35)
FREE UK DELIVERY on all orders over £35. A standard carriage charge of £2.95 (UK Orders) will be applied to all online orders below £35.
Depending on the size or value of your order, delivery will either be sent via the DX Group Secure Service (larger orders, over 750g in weight, including packaging) or by Royal Mail 1st Class (smaller orders, below 750g in weight, including packaging). All carriage paid orders (over £35) will be sent via the DX Group Secure Service. Please note that any order sent via the DX Group Secure Service will require a signature on delivery.
If you are out when we try to deliver, a card will be left with instructions on how to arrange re-delivery. Please note that any parcels returned to the DX Group Depot will only be held for a maximum of 5 working days. Should you not arrange re-delivery of your parcel within this period it will be returned to us and re-sent, for which you will incur an additional standard carriage charge (£2.95 for UK).
All orders are processed and despatched Monday to Friday (excluding public holidays). The approximate delivery time upon receipt of order; for UK mainland is 2 working days and outside of UK mainland will be 3-5 working days (excluding public holidays).
Goods will be sent to the delivery address stated in the order confirmation. If you have still not received your order after this time please contact Customer Care, Tel: +44 (0) 2380 460 690 (9am –5pm Monday to Friday) or Email firstname.lastname@example.org.
Delivery Outside Of The UK
Unfortunately we only ship within the UK.
Returns Policy (Shop With Confidence... FREE RETURN SHIPPING*)
We strongly believe in the quality of our products! So if you're not 100% satisfied with your purchase, simply return the goods within 28 days of the purchase date for a FULL REFUND or EXCHANGE of the price you paid for the products, excluding any delivery charge.
All items must be returned to us in the original packaging. All returns are subject to inspection (usually within 72 hours of receipt), once approved we will then process your refund. *We offer FREE RETURN SHIPPING (UK only orders) via the DX Group or prepaid Royal Mail postal service (depending on the size of the return). Please contact Customer Care who will arrange collection via the DX Group (larger products) or send you a Prepaid envelope (smaller products) so that you can return the purchase to us. Please note if you choose to return the item(s) to us without using our Free Returns service you will be charged for postage and we cannot refund this charge.
Not 100% satisfied?
Contact Customer Care... Monday - Friday, 8:30am to 5pm (UK Time)
Tel: +44 (0) 2380 460 690 or Email email@example.com